Students & Graduates
Client Interaction & Call Etiquette
This program develops professional communication skills including client handling, active listening, conflict management, and effective business interactions.
Batch
10-15 Students
Duration
8 hours
min/session
2 hours/day
Course Fee
₹ 6,000
2 hours/day
What's Included
- 8 structured curriculum modules
- Live group role plays and exercises
- Study materials & practice sheets
- WhatsApp support group access
- Personal feedback session with trainer
- Certificate of completion
Curriculum
What you'll learn
A structured program designed to develop professional communication skills including client handling, active listening, conflict management, and effective business interactions.
MODULE 1
Professional Foundations (The First Impression)
Professional Foundations (The First Impression)
Master the “First 10 Seconds” to establish immediate credibility; use an authoritative yet warm tone; execute “warm transfers” to ensure a seamless client experience.
MODULE 2
Advanced Listening & Empathy
Advanced Listening & Empathy
Utilize “backchanneling” to signal active engagement; master clarifying questions to uncover hidden client needs; practice vocal mirroring to build rapport.
MODULE 3
Managing Difficult Interactions
Managing Difficult Interactions
Apply the “HEAT” method (Hear, Empathize, Apologize, Take Action) to de-escalate tension; learn polite phrasing to say “No” while maintaining the relationship.
MODULE 4
Closing & Action Items
Closing & Action Items
Summarize key takeaways to ensure alignment; master professional “sign-offs”; structure follow-up emails that reinforce the call’s value.
Course Fee
₹ 6,000
2 hours/day
What's Included
- 8 structured curriculum modules
- Live group role plays and exercises
- Study materials & practice sheets
- WhatsApp support group access
- Personal feedback session with trainer
- Certificate of completion
Student Reviews
What students say
Rishitha
Working Professional
“This course improved my confidence and professionalism in client conversations.”
Vikram
Working Professional
“The call etiquette techniques helped me handle clients with clarity and ease.”
Akash
Working Professional
“A practical program that strengthened my listening and conflict-resolution skills.”
Bhargav
Working Professional
“The communication frameworks made every client interaction more polished and effective.”